Protection and Cancellation Policy
Except as otherwise expressly stated in writing by PartyPoker.com,
the following terms and conditions set forth the rules and procedures
that govern all Players’ rights in the event of disconnection and
Disconnect Protection is a
tool implemented to protect players in the event that their internet
connection is inadvertently lost while involved in a pot. If a player
does become disconnected, that player will be allowed to continue in
the hand (provided he or she has Disconnect Protection available) and
contest that portion of the pot that he or she had become financially
involved in up to the point of disconnection.
PartyPoker.com strives to offer
the best Disconnect Protection to our players. Our goal is to protect
players while also maintaining appropriate checks so that the
protection shall not be misused.
Disconnect Protection is in no
way intended to be used for any purpose other than a genuine
disconnect. Any misuse of this policy by intentionally disconnecting
from the poker site may result in; forfeiture of any monies won,
tournament disqualification, the loss of the Disconnect Protection
privilege or expulsion from the site.
Our software is designed to
detect whether a Player had a genuine disconnection before giving the
Disconnect Protection to him. If a Player tries to get Disconnect
Protection by simply not acting on his/her turn and getting "timed
out", he/she is deemed to have folded.
Players MUST accept the risk
of disconnection. Disconnections can and do occur. (Log back on and
continue play as quickly as possible). To limit potential
disconnection difficulties, please consult with your ISP as to what
measures can be initiated to help reduce this risk. At no time will
PartyPoker.com assume responsibility for disconnected players
regardless of cause.
If a Player is disconnected
during the play of a hand and has Disconnect Protection available,
that protection will kick in and the player will be able to contest
that part of the pot in which they had invested money (and can win
whatever is in the pot at the time of the disconnect).
PartyPoker.com reserves the
right to alter this policy and render final decisions on all matters
herein at its sole discretion. Policy changes and relevant decisions
will be communicated accordingly via PartyPoker.com via electronic
and/or written means.
PartyPoker.com reserves the
right to render final decisions on all matters herein at its sole
discretion. Decisions will be communicated accordingly via
PartyPoker.com via electronic and/or written means.
Live Game Disconnect Protection:
Disconnect Protection resets
are allowed three times in a 7 day period for live game play. This
means that before PartyPoker.com successfully processes a player's
reset request; we will determine whether the Player has used up his or
her quota of resets. If the player has, PartyPoker.com will not reset
the protection automatically.
Each player is limited to
the use of 8 Disconnect Protections (3 resets) within a 7 day period
for live game play.
A Player may request for a
Disconnect Protection reset by using either of the following two
Go to Lobby --> Click on
'Options' --> Click on ‘Reset Disconnect-Protect’; OR
While at the table, click
on the 'Dealer's Chip Tray' to get the options. One of the options is
‘Request Disc. Protect’. Just click it to send a reset request to
On the successful resetting
of a Player's Disconnect Protection count, the Player will receive a
Tournament Game Disconnect Protection:
Each player is allocated
one (1) Disconnect Protection in the case of disconnect for each
tournament that they play. The tournament disconnect quota is separate
from the disconnect quota for live game play.
Once a player has exhausted
his Disconnect Protection in a particular tournament, that player will
not have the ability to reset the protection and will not be protected
from disconnect for the remainder of that tournament.
If for any reason a Player
loses his/her connection, play will continue. Blinds and antes will
continue to be posted automatically in tournaments. A Player should
log back on as soon as possible to continue play.
Players will be blinded/anted
out of the tournament if they do not reconnect.
Game cancellation policy:
REAL MONEY GAMES: Each player will be refunded back the
exact amount of money he or she had at the start of the hand at
the time of cancellation.
PLAY MONEY GAMES: Each player will be refunded back the
exact amount of chips he or she had bought in when he or she took
the seat at the table. This is done because we do not record ALL
play money hand information.
SINGLE TABLE TOURNAMENTS: If a Tournament is cancelled
due to technical issues, any Player who was eliminated prior to
this time will lose his or her buy-in and entry fee. The remaining
Players will be refunded their Buy-ins and Entry fees and will
equally divide up the Buy-in monies from the Players already
eliminated, regardless of the chip standing when the tournament
MULTI TABLE TOURNAMENTS: If a Tournament is cancelled due
to technical issues the following refund policy will be
implemented: Eliminated Players at time of cancellation will not
be refunded their Buy-In (Amount which goes to the Prize Pool) or
Entry Fee (Amount the house takes).
Players still in the tournament at time of cancellation will be
refunded as follows:
50% of Prize Pool will be distributed equally between all
players still in the tournament at the time of cancellation.
50% of Prize Pool will be distributed on a percentage basis at
time of cancellation based on their chip count.
Their entry fee. (For ex. $3 in a $30+$3 tournament)
All use of PartyPoker.com is further governed by the
Terms & Conditions of Use.